Orders ( including returned items) will be processed within 2-3 business days (not including holidays). Our customer service is available to serve you Monday - Friday 9am - 4pm PT. This does not include the time to ship.
We know you want your order as soon as possible so unfortunately we are unable to cancel or make any changes to your order.
We welcome you to return your items for an e-store credit in accordance with our Returns Policy once your order has been delivered to you.
Eligible items may be returned for store credit only. Items must be returned within 7 days. Refined Kollection will not accept any returns after 7 days.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) We do not accept items that are worn, washed, altered, sale items, bodysuits or swimsuits. Defective items must be reported within 2 days, if not reported we will not issue credit. If you believe you have received an incorrect merchandise, please contact us within 24 hours of receiving your package.
* Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility.
Swimwear, bodysuits, sale items, gift card, free or promotional items and accessories are FINAL SALE and not eligible for a return.
Due to high volume shipping may take between 7-14 days. We will try our best to get items shipped as soon as possible.
Free Shipping for all U.S. domestic orders over $100 (5-14* Business Days)
Standard Shipping: $7.95
Refined Kollection is not responsible for any lost, stolen or tampered with packages. If your item was any of the aforementioned, you will need to file a claim with your local post office. Please email us at Hello@Refinedkollection.com and we will be more than happy to walk you through the process.